About Me
Skilled and detail-oriented IT Professional with 4+ years of experience in software support, system administration and cybersecurity operations within SaaS environments. Proficient in managing and securing IT infrastructure, including user access controls, system monitoring, and vulnerability mitigation. Experienced with tools like Python, PowerShell, SQL, and Excel for automation, analysis, and reporting. Adept at troubleshooting complex technical issues, enforcing security protocols, and supporting secure, high-availability environments. Strong communicator and team player, effective in cross-functional collaboration and delivering technical solutions aligned with organizational goals.
My Skills
Experience
Education / Certifications
- Technical Skills
Active Directory
SIEM
System Admistration
AWS
HardWorker
Creativity
Team Player
Determined
Problem Solving - Programing Skills
SQL
Python
Java
CSS/HTML
- Tools
GitHub
VSC
Jupyter
Eclipse
- 2024 - Current
Tier II Software Support Specialist - - Manage user accounts, permissions, and access controls across SaaS platforms, ensuring adherence to security protocols and compliance standards.
- - Monitor SaaS systems for performance, uptime, and potential issues; proactively identify and resolve bottlenecks, vulnerabilities, and disruptions.
- - Assist with the installation, configuration, and maintenance of SaaS applications, ensuring seamless integration with existing systems and infrastructure.
- - Implemented AWS-based cloud databases into SaaS platforms, including integrations with ArcGIS, Cartegraph, and Cityworks to support data management and system functionality.
- - Collaborate with software developers and engineering teams to report bugs, recommend enhancements, and support software updates and patches.
- 2023 - 2024
Data Analyst - - Processed and analyzed 200+ miles of ultrasonic rail inspection data per day using specialized diagnostic tools and data platforms to identify subsurface rail defects and support data-driven maintenance decisions.
- - Adept at cleaning, processing, and interpreting complex datasets to deliver plausible solutions that support organizational goals.
- - Utilized SQL and Python to analyze large and complex datasets, uncover operational trends, and deliver actionable insights through exploratory and predictive analytics.
- 2024
CompTIA Security + SYO - 701 - 2018 - 2022
Bachelor's in Computer Science: Southern Connecticut State University - - Concentration: Information Technology
- - GPA: 3.50
